RIVERA PRIMO, INC.

Terms of Use

Effective Date: 7/22/2026

1. Acceptance of These Terms

These Terms of Use (“Terms”) govern your access to and use of the website located at https://riveraprimo.us/ (the “Site”) and any products, services, content, or communications made available by Rivera Primo, Inc. (“Rivera Primo, Inc.,” “we,” “us,” or “our”). By accessing or using the Site, placing an order, or otherwise interacting with our business, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

These Terms should be read together with our Privacy Policy, which explains how we collect, use, and protect personal information submitted through the Site, contact forms, and other business interactions. The Privacy Policy is incorporated into these Terms by reference.

2. Use of the Website

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site. You may not attempt to gain unauthorized access to the Site, its related systems or networks, or interfere with the security or proper functioning of the Site.

Our Site is built and hosted on WordPress with WooCommerce, and relies on a number of service providers to operate reliably and securely, including:

  • Greengeeks, LLC. — website hosting and infrastructure
  • Litespeed Caching — website functionality, performance, and security
  • WooCommerce — our online store platform, used to process and manage product orders
  • Fluent Forms — website contact forms
  • Fluent SMTP — website email delivery routing
  • Microsoft / Outlook Emai — business email communications
  • Yoast SEO — website optimization and search functionality
  • Box.com — for instructional documents for installations

Details on how these providers may process technical or personal information are set out in our Privacy Policy.

3. Orders, Pricing, and Order Processing

When you place an order through the Site, your order is processed using WooCommerce order processing, which manages cart, checkout, payment, and order-status functionality on our behalf. Order and transaction information (such as items purchased, shipping details, and order status) is handled through this system in order to fulfill your purchase and provide customer support.

All prices listed on the Site are subject to change without notice. We reserve the right to correct pricing, description, or availability errors at any time, including after an order has been submitted.

Order Cancellations

We cannot cancel an order once it has been placed. If you have questions about an order before placing it, please call our sales department at (562) 907-2600.

4. Minimum Advertised Price (MAP) Policy

In order to preserve its reputation for providing customers with high value products and strong after-sales support, and to further enhance the Rivera Primo, Inc. brand image and its competitiveness in the marketplace, Rivera Primo, Inc. unilaterally institutes a policy of minimum advertised price standards for Rivera Primo, Inc. products (this “Policy”).

Rivera Primo, Inc. greatly values the efforts of all Resellers to distribute Rivera Primo, Inc. products and support our customers. This Policy is adopted for the benefit of all Resellers and will be uniformly enforced under the following guidelines:

  • Rivera Primo, Inc. will, from time to time, publish a Schedule of Manufacturer’s Suggested Retail Prices (“MSRP Schedule”) on its website, which may be amended or adjusted by Rivera Primo, Inc. at any time in its sole discretion. The MSRP Schedule will identify the effective date, the products, and the manufacturer’s suggested retail price (“MSRP”) for those products. Each advertisement of a product identified in the MSRP Schedule more than 10% below the MSRP will be a violation of this Policy. Rivera Primo, Inc. products not specifically identified in the MSRP Schedule are not subject to this Policy.
  • This Policy applies to all advertisements of Rivera Primo, Inc. products listed on the MSRP Schedule in any and all media, including, but not limited to, flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, mail order catalogs, e-mail newsletters, e-mail solicitations, internet or similar electronic media, television, radio, and public signage. This Policy is not applicable to any in-store advertising that is displayed only in the store and not distributed to any customer(s).
  • The inclusion in advertising of free or discounted products (whether made by Rivera Primo, Inc. or another manufacturer) with a product covered by this Policy would be contrary to this Policy if it has the effect of discounting the advertised price of the covered Rivera Primo, Inc. product more than 10% below the MSRP.
  • If pricing is displayed, any strike-through or other alteration of the MSRP that is paired with a discount price more than 10% below the MSRP is prohibited.
  • This Policy applies only to advertised prices and does not apply to the price at which Rivera Primo, Inc. products are actually sold or offered for sale to an individual consumer within a Reseller’s retail location or over the telephone. Resellers remain free to sell these products at any prices they choose under these circumstances.
  • This Policy does not establish maximum advertised prices. All Resellers may offer Rivera Primo, Inc. products at any price in excess of the MSRP.
  • Internet auctions may not display or have reserved bid or other acceptable prices more than 10% below the MSRP.
  • Pricing listed on an internet site is considered an “advertised price” and must adhere to this Policy. Once the pricing is associated with an intent to purchase (added to shopping cart or order), the price becomes the selling price and is not bound by this Policy. Statements such as “add to basket to see price,” “we will match any price,” “call for price,” or phrases of similar import are acceptable as long as the price advertised or listed for the products is not more than 10% below the MSRP. Discounts applied at checkout to the entire order based on a customer’s purchasing history with the Reseller, such as discounts for “frequent shoppers,” do not violate this Policy.
  • This Policy is solely within Rivera Primo, Inc.’s discretion and authority, acting through its duly authorized managers. No employee or sales representative of Rivera Primo, Inc. has any authority to discuss, modify, or grant exceptions to this Policy. Any representation or action by any employee, sales representative, or person not specifically authorized to discuss, modify, or grant exceptions to this Policy is unauthorized and invalid. All questions about this Policy should be submitted in writing via U.S. Mail to Policy Administrator, Rivera Primo, Inc., who will respond only in writing. No oral communications about this Policy are authorized. The Policy Administrator is solely responsible for determining whether a violation has occurred, communicating decisions to Resellers, and receiving communications regarding sanctions imposed under this Policy. Any action taken by Rivera Primo, Inc. under this Policy shall be without liability to Rivera Primo, Inc.
  • From time to time, Rivera Primo, Inc. may offer special promotions on certain products. In such an event, we reserve the right to modify or suspend this Policy in whole or in part by notifying all Resellers of the duration and nature of the change. Rivera Primo, Inc. further reserves the right to adjust the MSRP with respect to all or certain products at its sole discretion. Such changes shall apply equally to all Resellers.
  • Intentional and/or repeated failure to abide by this Policy will result in sanctions unilaterally imposed by Rivera Primo, Inc. The level of sanctions will be determined by Rivera Primo, Inc. in its sole discretion and may include indefinite termination of dealership or distributorship. Rivera Primo, Inc. does not intend to do business with Resellers who degrade the image of Rivera Primo, Inc. and its products. Rivera Primo, Inc. need not provide prior notice or issue warnings before taking any action under this Policy.
  • Distributors of Rivera Primo, Inc. products will supply a copy of this Policy to any new or existing Reseller for their records.

5. Return Policy

Items that have not been installed or modified may be returned within 60 days from the date of receipt.

  • Returns of items determined to be faulty will qualify for a full refund of the original purchase price.
  • Returns of items for any other reason will qualify for a refund of the original purchase price minus a 15% restocking fee.
  • Shipping and handling costs are nonrefundable. Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise, less outbound shipping charges and any applicable restocking fee.
  • A completed RGA Form must accompany all returns.
  • Labor, installation, surcharges, or other applicable fees from the original purchase are nonrefundable.
  • Serial numbers cannot be altered.
  • Restocking fees are based on current market value.
  • Rivera Primo, Inc. is not responsible for any consequential damage to vehicles.

Non-Returnable Items

The following items cannot be returned:

  • Custom items
  • Custom painted or monogrammed items
  • Closeout or clearance items
  • Special order items

6. Shipping Claims and Damaged Merchandise

All shipments should be inspected at the time of delivery. Damaged packages should be refused immediately, or reported within the first 10 days of delivery — no claims can be filed after 10 days of delivery.

  • If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage.
  • If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number listed on the carrier’s bill.
  • After contacting the carrier, please call our Customer Service at (562) 907-2600 for further assistance.

Returning Items Damaged in Transit

If you receive a damaged package, you may refuse delivery or contact customer service at (562) 907-2600 or info1@riveraprimoinc.com within five days. If you refuse delivery, the order will be returned to us. If you contact customer service, we will help you file a damage claim with the carrier.

Regarding damage claims:

  • Please be prepared to describe the damage and provide photographs.
  • Keep the package and parts in the same condition as they arrived.
  • The carrier may request a physical inspection of the package.
  • The carrier will void your claim if you do not have the packaging.
  • All carrier damage claims must be filed within five days of receiving the products.

Returning Defective Merchandise

Within 60 days of receiving your order, you may return damaged or defective merchandise that has not been installed. You may request a product exchange, credit towards a future purchase, or a refund.

If the merchandise has been installed, or if more than 60 days have passed since you received the order, please check the product packaging for information on a manufacturer’s warranty. We can help you contact the manufacturer if the merchandise is covered by a manufacturer’s warranty.

7. Cookies and Website Functionality

Our Site uses cookies and similar technologies that are necessary for website functionality, security, performance, and proper operation, including WooCommerce essential cookies used to support cart, checkout, and order-processing functionality as you shop on the Site. Additional detail on cookie use, is available in our Privacy Policy.

We do not currently use cookies for behavioral advertising, cross-site tracking, or the sale of personal information.

8. Intellectual Property

All content on the Site, including text, graphics, logos, product images, and website design, is the property of Rivera Primo, Inc. or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Site content without our prior written consent.

9. Disclaimer of Warranties

The Site and its content are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.

10. Limitation of Liability

To the fullest extent permitted by law, Rivera Primo, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, your purchase of products, or these Terms, including but not limited to any consequential damage to vehicles as described in Section 5 above.

11. Privacy

Our collection and use of personal information in connection with the Site is described in our Privacy Policy, which explains what information we collect, how it is used, which third-party service providers (including Greengeeks, LLC., Fastly, WooCommerce, Microsoft / Outlook Email, Fluent Forms, Fluent SMTP, Yoast SEO, and Box.com) may process it, and what privacy rights may be available to you depending on your location.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in California.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms of Use, please contact us:

Rivera Primo, Inc.
755 Penarth Avenue
Walnut, California 91789, USA

Email: info1@riveraprimoinc.com
Phone: (562) 907-2600
Website: https://riveraprimo.us